Girl lying in hammock on front porch of the Notch Hostel, White Mountains, NH

Job posting: Front-of-House Representative

Job description: Join the Notch Hostel crew! We’re looking for someone with customer service, organizational, and computer skills to run our front desk operations and guest services. This position offers additional opportunities to contribute to our social media and marketing campaigns. Part- or full-time positions available. Required hours are 3:45 to 9 pm. Job available beginning May 1st, minimum commitment through October 1st. Winter work also available.

Notch Hostel Dinner
One of many magnificent communal meals with our guests at the Notch Hostel!

Specific duties include the following:

  • Guest services: Welcome guests when they arrive, process payments, provide hostel tours for new guests. Answer calls and respond to texts from guests and assist them in making reservations. Answer questions about cancellation policies, dog reservations, trailhead shuttles, pricing, and other hostel policies/services.
  • Office assistance: Miscellaneous office projects, including organization, filing, shipping, printers, data entry, software and device support, newsletter preparation, and website edits.
  • Housekeeping: Daily light cleaning, laundry and occasional deep cleaning projects.
  • Shuttling*: Drive our 12-passenger van to and from local Appalachian Trail-heads to transport our guests hiking the AT. *This part of the job is not guaranteed/required and will be discussed during the application process.

Job requirements: The ideal candidate is smart, organized, and attentive to detail. Can multi-task. Completes assigned tasks efficiently and keep a close eye on the time and the business phone. Has writing experience and can compose emails with proper grammar and spelling. Competent with computers, can learn software programs quickly, and can assist with basic device troubleshooting. Friendly, enthusiastic about the outdoors/the White Mountains, understands basic customer service tactics. Valid driver’s license.

Work environment: The hostel is a very enjoyable, relaxed environment to work in. We work hard and have a lot of fun and are looking for staff members that contribute positive energy to the hostel. You will have the opportunity to meet and talk with guests from all around the world, and make life-long friends with the regular guests and volunteers who visit the Notch.

If interested, please email us your cover letter using the “Contact Us” form on our website. We will reply to your email and ask you to attach your resume.